A file and a code, kept separately.
The planned iPhone 2.1 recovery workflow uses a separate encrypted file you control. It is different from the journal stored in the app and from an operating-system device backup. The journal is excluded from iCloud and device backups; this does not remove older copies or guarantee every backup or transfer implementation.
The encrypted file needs its recovery code. We do not have a replacement code or an unlock secret. If every copy of the code is lost, those encrypted files cannot be unlocked. Protect the code and keep it apart from the recovery file.
Make the copy useful beyond this phone.
- Check that your installed release supports the encrypted recovery workflow before relying on it.
- Use its recovery tools to create a complete encrypted recovery file.
- Keep a verified copy in protected storage outside the phone. A copy only on the same phone cannot protect against losing that phone.
- Keep the recovery code separately and make sure you can still find both when needed.
A file provider you select may have its own cloud or sharing practices. The existence of a saved file does not prove that a destination is offline or that a disconnected copy is still available.
Verify before removing the original.
Restore through the app's supported recovery workflow and check your records and settings before erasing or removing the original installation. Keep the old phone and its journal until you have verified the result. A successful earlier copy is not a guarantee that a later restore will always complete.
Apple Health is optional and cannot recover a complete journal. Deleting a local record does not remove independent Health records, older files or another phone's copy. An older recovery file can bring back records deleted after that copy was made.
Do not confuse recovery with a report.
Legacy JSON backups and CSV/PDF reports are not encrypted by Platinum Track. They may contain sensitive records, notes or photos and are not interchangeable with the separate encrypted recovery file. Keep them protected and review recipients before sharing.
If a file cannot be opened, preserve the file and the original journal. Ask for recovery help using the app version and a description of the problem. Never send a recovery code or a full journal through routine support.