Platinum Track Support

Effective date: October 29, 2026

Platinum USA Inc. · info@platinumusainc.com

Free to use. Plus is optional.

Platinum Track for iPhone and iPad, with optional paired Apple Watch features, is free to download. Logging, history, reminders, import, backup, export and appointment reports are free.

Optional Platinum Plus is sold through Apple in-app purchase: 7 days free, then $4.99 a month or $29.99 a year in the US. Manage, cancel or restore purchases through your Apple Account and the app's Plus screen. Plus is included at no cost in Pakistan, India and Bangladesh.

Get help

Email info@platinumusainc.com with your app version, iPhone model and the steps that led to the problem. A redacted screenshot or fictional example is usually enough. Do not send your full journal or Health export unless it is necessary and you choose to share it. Routine support messages and attachments are deleted within 90 days after resolution, except where retention is required by law.

Move to a new phone

Your app-managed journal is stored locally and excluded from operating-system cloud and device backups.

Keep and verify an independent encrypted recovery file and its recovery code before changing phones; a lost code cannot be recovered for you.

Direct phone-to-phone transfer is a separate, user-initiated local-network action; automatic journal sync is not available.

Legacy JSON backups, CSV and PDF exports are readable and unencrypted. Protect any copies you choose to share.

Apple Health is not a complete journal backup.

Apple Health is optional

You can use manual logging without connecting Health. Open Profile → Apple Health to choose what the app can read. Weight sharing is a separate opt-in: review the missing weights before allowing them to be sent to Health.

Automatic refresh checks Health when the app opens, periodically while it is active and when iOS delivers background updates. iOS controls background timing; an exact hourly sync is not guaranteed. Repeated imports check for duplicates. Permissions, available records and local deletion safeguards can affect recovery. Correct entries created by another app in Apple Health or in the originating app. Medication records read from Health are not written back as medication entries.

If sync fails, keep the app and your journal, check permissions and retry. Do not delete the app as a first troubleshooting step. Contact support if recovery is unclear.

Reminders and accessibility

If a reminder is missing, check Settings notification permissions, Focus and your saved schedule. Reminder actions can open Log dose or remind you again in one hour. A notification action does not save a dose until you confirm it in the app. Widget and Siri availability depends on your device settings. Contact us if any control is unclear or inaccessible.

Privacy policy: https://platinumusainc.com/pages/platinum-track-privacy-policy

Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Platinum Track is a personal record-keeping tool. It does not diagnose, calculate a recommended dose or provide treatment advice. Follow your clinician's or study team's instructions.