Platinum Track Privacy Policy

Effective date: November 5, 2026

Operator: Platinum USA Inc.

Contact: info@platinumusainc.com

Scope: Platinum Track version 2.1 and later for iPhone and iPad, with optional paired Apple Watch features, offered worldwide.

App privacy label: Data Not Collected

Platinum Track does not collect data from the app. It has no in-app support form, developer journal backend or integrated analytics SDK. Contact support and Suggest a topic are mailto links that open your own Mail app; nothing is submitted by the app itself.

Your journal stays local

Platinum Track stores your medication and dose history, weight, symptoms, nutrition, measurements, schedules, supply records, notes, profile details and selected photos on your device. No app account is required. The app uses iOS file protection. It does not automatically send your journal to Platinum USA Inc. or a developer-operated server, sell health records, display advertisements or include third-party app analytics or tracking SDKs. Automatic journal cloud sync is not included in versions 2.1 or 2.2.

Apple Health is your choice

Health access is optional. You choose which supported Health information the app may read, including weight, nutrition, measurements, activity and supported medication records. Available types depend on your device, operating system and permissions. Imported records are stored locally.

With automatic refresh enabled, the app checks Health when opened, periodically while active and when iOS delivers background updates. iOS controls background timing; hourly delivery is not guaranteed.

Weight sharing requires a separate opt-in. After you review and confirm the sharing preview, missing local weights, including file imports, can be written to Apple Health. Previously shared weights can be recovered using their original identifiers to prevent repeat imports from creating duplicates. Local deletion safeguards suppress re-import of known deleted weights. Deleting a local record does not erase every copy elsewhere. The app cannot edit or delete Health entries created by another app; manage those in Apple Health or the originating app. Medication records read from Health are not written back as medication entries. Revoking Health permissions does not erase records already imported into your journal.

Device backups and moving phones

Your app-managed journal is stored locally and excluded from operating-system cloud and device backups.

Keep and verify an independent encrypted recovery file and its recovery code before changing phones; a lost code cannot be recovered for you.

Direct phone-to-phone transfer is a separate, user-initiated local-network action; automatic journal sync is not available.

Imports, exports and copies you control

Files are reviewed and imported locally. Legacy JSON backups include records, profile details, notes, selected photos and saved preferences. CSV/PDF reports contain the data you select for export. Legacy JSON backups, CSV and PDF exports are readable and unencrypted. Anyone with a copy may be able to read it. Keep them in protected offline storage and review files and recipients before sharing. Previously exported or backed-up copies are not erased when you delete records in the app. App-owned temporary reports are removed on a later app launch.

The app does not automatically transmit your journal to us. This is different from saying data can never leave your device: you can deliberately export or share files, enable Health weight sharing, start a direct phone-to-phone transfer or send information to support. Apple's Health services, your chosen transfer method and any selected storage provider have their own privacy practices.

Reminders, widgets and links

Optional local notifications use the schedules and supply settings you enter. The widget stores a minimal next-dose date and demo indicator in shared local storage, not your full journal or medication name. A Lock Screen widget can reveal your countdown. You control notification previews, widgets and permissions through Settings. Learning links open external websites with their own privacy policies. Saved learning questions remain local. This app policy does not describe analytics or cookies used by a website you open separately.

Purchases and subscriptions

Version 2.1 offers no purchases. Starting with version 2.2, no purchase or subscription enrollment is required to use Free features, and optional Platinum Plus monthly and yearly subscriptions are available through Apple in-app purchases. Apple handles subscription billing, payment and refunds through your Apple Account. Platinum Track does not receive your payment-card information.

Apple shares purchase and subscription information with the app through StoreKit, including product and transaction identifiers, purchase and expiration dates, revocation and renewal status, and introductory-offer eligibility. The app uses this information to verify and restore Plus access and display your plan. The app also reads your App Store country to determine whether complimentary Plus access applies; it does not use your device location for this purpose.

The app keeps the current subscription product, access status, trial eligibility and App Store country in memory while it runs. It does not save a separate purchase-history file or add purchase transactions to your journal. Apple manages the StoreKit purchase records used to check and restore subscriptions. The app does not send purchase information or your journal to a Platinum USA Inc. server. Apple processes purchase information under its own privacy policy.

Support and retention

If you choose to send an email to info@platinumusainc.com through your own Mail app, our email provider receives the address, name if supplied, message and attachments you send so we can respond. This is separate from data collection by Platinum Track; the app does not automatically prepare or send your journal to support. Share only what is needed and redact unrelated health details. Routine support messages and attachments are deleted within 90 days after resolution, except where retention is required by law. You can request deletion of information you sent to support at that same address. Apple handles TestFlight feedback and diagnostics through its services.

Your choices

You can view, edit and delete local records, control Health permissions and manage exported copies where you saved them. Removing the app can remove its local journal; back it up first. Contact info@platinumusainc.com with privacy questions. Material changes to these practices will be reflected in this policy and any required consent.